Ecommerce Delivery Benchmark Report 2026

The new reality of ecommerce delivery

AI is transforming ecommerce, with machines increasingly deciding which brands get seen and chosen. Most retailers call AI critical, but few use it beyond basic automation. Meanwhile, more than one in four consumers are already using chat-based AI to shop, making delivery, visibility, and execution more important than ever.

We surveyed 8,000 consumers and 400 senior retail leaders to show how AI-driven delivery is creating a widening gap and a measurable advantage for those leading the way.

Will your delivery strategy keep pace, or will your brand fall behind? Download the report to stay ahead of the trends.

Intelligence that moves your business forward

ShipStation now offers powerful intelligent capabilities, backed by data from billions of shipments. In-platform and via API, these features help businesses move faster, ship smarter, and stay competitive as delivery expectations evolve:

• Smarter shipping automation, with AI-powered recommendations for optimal carrier and rate selection, fastest delivery routes, and automatic routing from the closest warehouse with inventory in stock.
• AI-driven inventory management that automatically syncs inventory, predicts future stock needs, and recommends when to reorder to help avoid stockouts and support confident forecasting.
• AI-powered reporting and insights that surface trends in sales, carrier performance, and shipping costs, helping merchants identify optimization opportunities faster.
• Coming soon: Advanced analytics will allow merchants to benchmark their own delivery performance against the broader market and access industry best practices directly within ShipStation.

Explore the 2026 Ecommerce Delivery Benchmark Report and see how ShipStation helps you turn insight into action.